a77abc Privacy Policy
Your personal information is completely safe with us — here is a clear description of how a77abc collects, uses, and protects your data.
1 Introduction and Applicability
a77abc ("we", "our", "platform") provides a trusted online gaming and sports betting service for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information.
This Privacy Policy explains the following in detail:
- What types of personal information we collect and how we collect it
- The purposes for which collected information is used
- Who your information may be shared with
- How we keep your information secure
- Your rights and choices regarding your information
- The use of cookies and similar technologies
- How you will be notified about changes to the Privacy Policy
This Policy applies to all a77abc services, websites, mobile applications, and all related technology platforms.
2 Information We Collect
Various types of information are collected during registration and use of a77abc services. A detailed description is provided below:
2.1 Registration and Identity Information
When opening an account, we collect the following information:
- Full name (both Bengali and English are accepted)
- Date of birth (for age verification — must be 21 years or older)
- Email address
- Mobile phone number
- User's preferred language and time zone
- National ID or passport number (for identity verification where applicable)
2.2 Financial and Transaction Information
We collect the following financial information to process deposits and withdrawals:
- bKash, Nagad, Rocket, Upay or bank account numbers (last few digits stored in encrypted form)
- Transaction history, amounts, and dates
- Deposit and withdrawal methods and channels
- Bank name and branch details for bank transfers
We never store your full payment card number or PIN.
2.3 Usage and Behavioral Information
Information collected automatically during platform use:
- Gaming history: which games were played, bet amounts, and results
- Time and duration of platform access
- Session data and login activity
- Click, scroll, and navigation patterns
- Device type (mobile/desktop), operating system, and browser version
- IP address and approximate location (up to country/division level)
2.4 Communication and Support Information
- Live chat message history
- Email communication records
- Details of complaints and requests
- Support ticket and resolution history
3 Purpose of Data Use
a77abc uses collected information only for the legitimate purposes listed below. We never use your information for unnecessary purposes.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Handling registration, login, identity verification, and account security. | Contractual necessity |
| Transaction Processing | Completing all financial operations related to deposits, withdrawals, and bonus payments. | Contractual necessity |
| Customer Support | Providing quick resolution of issues via 24/7 live chat and email. | Legitimate interest |
| Security and Fraud Prevention | Monitoring to prevent unauthorized access, cyberattacks, and money laundering. | Legal obligation |
| Service Improvement | Improving platform functionality and user experience. | Legitimate interest |
| Responsible Gaming | Identifying unusual gaming behavior and providing support to players. | Legitimate interest and legal obligation |
| Marketing Communications | Sending relevant offers and promotional information with your consent. | Consent |
4 Data Sharing and Disclosure
a77abc does not sell your personal information. Information may be shared only with trusted third parties in the limited circumstances listed below:
4.1 Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions. These organizations are governed by their own privacy policies.
4.2 Technology and Security Partners
We work on a contractual basis with specialist firms for managing the platform's technical infrastructure, cybersecurity, and fraud prevention. Information is shared with them only for specified purposes and they may not use that information for any other purpose.
4.3 Legal Authorities
Information may be provided under applicable law in response to legal obligations, court orders, or requests from regulatory bodies. In such cases we provide only the minimum information required.
4.4 Business Restructuring
In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the new entity. In such cases we will notify you in advance.
5 Data Security Measures
a77abc uses industry-standard technology and processes to ensure the security of your information.
SSL Encryption
256-bit SSL/TLS encryption is used across our entire platform, keeping all data between your browser and our servers completely secure.
Firewall Protection
Our systems are continuously protected from unauthorized access and cyberattacks through advanced firewalls and intrusion detection systems.
Secure Data Storage
Sensitive information is stored in encrypted databases and backed up regularly. Access is strictly controlled and logged.
Two-Factor Authentication
Two-factor authentication (2FA) is provided as an additional security layer for your account, protecting it from unauthorized access.
6 Cookies and Tracking Technologies
The a77abc platform uses cookies and similar technologies to improve service quality.
Cookie Types and Purposes
- Essential Cookies: These are necessary to ensure the basic functionality of the platform. They are used to keep login sessions active, verify security, and save language preferences.
- Functionality Cookies: These remember your preferred settings (language, game filters, bet amounts, etc.) and provide a better experience on your next visit.
- Analytics Cookies: These collect anonymous traffic data to understand which parts of the platform are most used. This information helps improve the service.
- Session Cookies: These are automatically deleted when you close your browser. They maintain continuity of activity within a single session.
Cookies can be disabled from your browser settings, but this may limit some features of the platform.
7 Your Rights and Choices
Every a77abc user has the following rights regarding their personal information:
Right to Access
You can request to know what information we hold about you and ask for a copy of that information.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected or updated.
Right to Erasure
In certain circumstances you can request that your personal information be deleted, though some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object at any time to the use of your information for marketing purposes and opt out of marketing communications.
Right to Data Portability
You can request to receive your information in a structured, commonly used format (such as CSV).
Right to Restrict Processing
In certain circumstances you can ask to restrict the processing of your information, such as while a dispute about the accuracy of the data is ongoing.
8 Data Retention Period
a77abc retains your personal information for a specified period, after which it is securely deleted or anonymized:
- Active account data: All information is retained for as long as the account remains active.
- Closed account data: Certain information is retained even after an account is closed due to legal and regulatory requirements.
- Financial Transaction Records: Must be retained for a specified period after account closure as required by applicable law.
- Cookies & Session Data: Session cookies are deleted when the browser is closed; persistent cookies remain until their set expiry or until manually deleted.
- Support Chat History: Retained for a specified period to ensure service quality.
9 Protection of Minors
a77abc strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from minors.
Date of birth verification is mandatory at registration. If we learn that a user is under 21, their account will be closed immediately and any collected information will be deleted.
If a parent or guardian believes their child has registered on this platform, please contact [email protected] immediately.
10 Changes to the Privacy Policy
a77abc may update this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:
- A notification will be displayed when you log in to the platform
- Details of the changes will be sent to your registered email address
- The "Last Updated" date at the top of this page will be changed
Continuing to use the platform after changes have been made will be considered your consent to the updated policy. If you object to any changes, you may request to close your account at any time.
11 Contact Us
Contact us for any privacy-related questions, requests, or complaints:
Live Chat Support
24/7 Bengali Live Chat — available after logging in to the platform
Email address
Response Time
Instant via live chat; generally within 24 hours by email (Bangladesh Standard Time, UTC+6)